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Our Data Privacy Policy

UK Booking Conditions

YOUR CONTRACT IS WITH Omega Holidays plc (ABTA No. V4782) a member of ABTA. All bookings are accepted subject to the following conditions:

YOUR BOOKING – Bookings are not accepted and no contract exists until we (Omega Holidays plc, White Cross, Lancaster, LA1 4XQ) have received a completed booking form, accompanied by the appropriate deposit, (or has accepted a booking by telephone or on our website with payment by credit/debit card) and has returned booking confirmation to the person making the booking. Nothing in these conditions affects your statutory rights and these conditions are effective to the extent that the law permits.

BALANCE OF PAYMENT – The balance of the cost of your holiday should be paid not less than 28 days before the commencement of the holiday (i.e. by the "balance due by" date). No reminder will be sent. If the balance is not received by this date we reserve the right to cancel the reservation and to make a cancellation charge not exceeding the deposit paid.

AMENDMENTS BY YOU - If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person(s) who made the booking or your travel agent. You will be asked to pay an administration charge of £10, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements (e.g. Air Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

CANCELLATION BY YOU - A cancellation must be made by the person(s) who has made the booking. Depending on the date we receive your confirmation, the cancellation charge per person and per holiday is as follows:

Up to 28 days prior to the commencement of the Holiday  the deposit

Between 28 days and the day of departure, or later, 100% of the cost of the holiday

In the case of day excursions, if you cancel between 1 day and 14 days prior to departure, or on the day of departure or later, there will be a cancellation charge of 100% of the excursion price. If you cancel earlier than 14 days prior to departure then the cancellation charge will be 50% of the price of the day excursion. A change to your departure date will be subject to the above cancellation charges.

Holiday insurance premiums are non–returnable unless you cancel within 14 days of the issue of the booking confirmation form or we cancel the holiday due to insufficient reservations.

AMENDMENTS & CANCELLATIONS BY US - It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to amend a holiday programme or itinerary contained within any of our brochures and we reserve the right to do so at any time. If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, purchasing another holiday available from us (we will refund any price difference if the alternative is of lower value), or cancelling your holiday and receiving a full refund of all monies paid. In some cases, we will also pay compensation (see below). These options don't apply for minor changes. A major change is one that we make to your holiday arrangements before departure that involves changing your resort area, or time of departure or return by more than twelve hours, or offering accommodation with a lower official classification than that advertised. If we make a major change we will pay compensation as set out in this clause, except where the major change arises due to reasons of force majeure.

We will not cancel your travel arrangements after the "balance due by" date, except for reasons of force majeure or failure by you to pay the final balance. We reserve the right to cancel your holiday before this date if, for example, the minimum number of reservations required for a particular travel arrangement is not reached. In this event, all monies paid will be refunded, unless you wish to transfer to another holiday (we will refund any price difference if the alternative is of lower value). If it is necessary to cancel your travel arrangements, we will pay you compensation for each full fare paying customer as set out in this clause.

Number of days before departure we advise you of cancellation or major amendment:

Up to 10 days prior to the date of the commencement of the Holiday £15

Between 11 and 21 days prior to the date of the commencement of the Holiday £10

More than 21 days prior to departure £Nil

For any major amendments or cancellations that we make on day excursions, the compensation we will pay for each full fare paying customer is £5.

FORCE MAJEURE - We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport and adverse road conditions, closures of rail stations or roads or events beyond our control including the cancellation of a concert, show or event.

LIABILITY - Omega Holidays plc accept no responsibility for and shall not be liable in respect of loss, damage or any additional expenses or changes caused by "Force Majeure" events as described above. Any other liability of Omega Holidays plc in respect of your holiday (other than for personal injury, illness or death) shall not exceed twice the basic price of your holiday. If there is extended delay on the journey outward or homeward, overnight accommodation may be necessary. We will not pay for this unless the delay is within our control. Such cost may be covered by travel insurance.

CONDITIONS OF CARRIAGE ETC – In respect of travel by sea and rail and the provision of accommodation outside the UK or from or to the UK, our liability will be limited as provided for by any relevant international convention details of which we will supply on request. The contractual terms of the companies that provide transport for your travel arrangements apply to this contract. We will on request supply copies of such terms. Our brochures are our responsibility and published by us as your tour operator. They are not issued on behalf of and do not commit the companies that provide transport for your travel arrangements.

SPECIAL REQUESTS – Any special requests must be made in writing at the time of booking. We will do our best to fulfil these requests but we cannot guarantee that these requests will be met. Therefore, we regret, we cannot accept any special request as a condition of booking. We cannot guarantee that a triple bedded room will have three divans as the hotel may use a temporary or folding bed.

COACH ARRANGEMENTS On coach inclusive holidays we reserve the right to use feeder services (taxi or mini–coach) from some pick–up points to the main coach or to the hotel. If the minimum number of passengers required to operate a specific pick up point on a particular trip is not realized an alternative pick up point will be offered, where feasible. If this alternative location is not acceptable to the client, a full refund of all monies paid will be tendered.

TRAVEL ARRANGEMENTS On occasions travel times can be subject to change, either by the transport provider or by ourselves if we feel it is necessary or in the interests of the group. We reserve the right to make such changes but will provide you with as much notice as possible. We cannot accept responsibility for any costs or inconvenience incurred as a result of these changes.

AGE RESTRICTION AND RIGHTS OF REFUSAL We can only accept reservations for passengers under the age of 18 if they are accompanied by someone over this age. We expect all our clients to act in a considerate manner to each other. If, in our opinion, this request is not observed, we reserve the right to terminate that person's break or excursion. In these circumstances, we will not be liable for any costs or expenses incurred by them or any compensation as a result of this decision, nor will that person be entitled to any refund of monies paid to us. If that person's actions damage, delay or disrupt the tour then you agree to indemnify us fully against any claim made upon us which results from those actions.

PRICES Changes in transportation costs, including the cost of fuel and Government action such as increases in VAT or any other Government imposed increases mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents' commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel you must do so within 14 days from the date on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

FINANCIAL SECURITY - We provide full financial protection for our package holidays by way of a bond held by ABTA The Travel Association. ABTA bonding applies only to tours not involving air travel.

BROCHURE ACCURACY All descriptions of hotels, resorts etc. are published in good faith and are believed to be correct at the time of printing.

COMPLAINTS PROCEDURE If you feel dissatisfied with any aspect of your holiday please bring this to the attention of our representative (the tour escort) and you must also communicate at the earliest opportunity in writing, or any appropriate form, to the supplier of the services concerned and to us any failure which you perceive at the place where the services concerned are supplied. In any case, please put your complaint in writing to us within twenty–eight days of your return from the holiday. If you do not comply with these requests, you may hinder our ability to investigate and rectify which may affect your legal rights. Any complaint concerned with the arrangement of your holiday will be dealt with fairly by our staff. Disputes arising out of, or in connection with this contract which cannot be amicably settled, may (if you so wish) be referred to arbitration under a special scheme described below under the heading ABTA.

ABTA - Omega Holidays plc (membership number V4782) is a Member of ABTA. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of this contract. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs. The upper limit on claims is £5,000 per person and £25,000 per booking form. The scheme doesn't apply to claims which are solely in respect of physical injury or illness or their consequences. It can however deal with claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA's assistance in resolving disputes can be found on

PROMPT ASSISTANCE IN RESORT If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

DAMAGE & LOSS You will be liable for the cost of any loss or damage to the hotel, coach, train, airplane (or any other transport provided) and\or its property, including fixtures and fittings if the loss or damage was caused by yourself and\or any member of your party, whilst travelling with us, or if you incur Omega in any additional expense as a result of your actions.

EXCURSIONS Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us.

UK and FOREIGN LAWS It is your responsibility to ensure that you comply with UK and foreign laws. This contract is made on the terms of these booking conditions, which are governed by English law and is subject to the jurisdiction of the English courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

TRAVEL INSURANCE We offer travel insurance for all our tours. For more information about travel insurance, please see the panel below.

PLEASE NOTE: Our Travel Insurance is only available to Uk residents. Omega Holidays plc is an appointed representative of ITC Compliance Limited who are authorised and regulated by the Financial

Conduct Authority



A Holiday Travel Insurance Scheme is available for all passengers travelling on our holidays arranged with ETI - International Travel Protection (ERV), the UK branch of Europäische Reiseverscherung AG, who are Licensed by the Bundesanstalt für Finanzdienstleistungsaufsicht (BAFIN - and approved by the Financial Conduct Authority (FCA - to undertake insurance business in the UK. Should you wish to take advantage of our Holiday Travel Insurance please include the appropriate premium when booking your holiday.


This insurance policy will suit the demands and needs of an individual or group (where applicable) who have no excluded medical condition(s), are travelling in countries included within the policy terms and who wish to insure themselves against unforeseen events detailed in the cover section below. Subject to the terms, conditions and maximum specified sums insured.


We will not provide you with advice about the suitability of this product for your individual needs but will be happy to provide you with factual information.

We summarise below the details of the insurance cover provided which also includes SPECIALTY ASSISTANCE LTD – 24–hour emergency service. The following is a brief summary of the cover available. Full details of cover and exclusions will be forwarded with your confirmation of booking. In any event you may ask for a specimen copy of the policy wording before booking should you wish to examine this in advance.

Cancellation £4,500 Worldwide £1,500 UK/Europe
Missed Departure / Travel Delay £600 Worldwide/£60
Personal Accident £15,000
Medical and Other Expenses (Including Curtailment) £2,000,000
Medical Inconvenience Benefit £450 (£100 in the UK)
Personal Property / Delayed Baggage £1,500 / £100
Personal Money £200
Loss of Passport £200
Personal Liability £2,000,000
Legal Expenses £25,000

Premium rates to be confirmed at booking stage

(Prices inclusive of Insurance Premium Tax)


£10 Loss of Deposit, Cancellation, Curtailment, Holiday Abandonment, Medical and Other Expenses, Personal Property and Personal Money excess each and every incident per Insured Person in respect of trips taken within the UK. £45 Loss of Deposit, Cancellation, Curtailment, Holiday Abandonment, Medical and Other Expenses, Personal Property and Personal Money excess each and every incident per Insured Person in respect of trips taken outside of the UK.



You or anyone else named on this policy must have been a resident in the UK for the past 6–months.


If you are travelling within the United Kingdom you must be able to comply with the following conditions to have full protection of your policy. If you do not comply the insurer may refuse to deal with any relevant claim or reduce the amount of any relevant claim.

  • You are not aware of any reason why the trip could be cancelled or cut short.
  • You are not travelling: a) against the advice of a medical practitioner, b) for the purpose of obtaining medical treatment or c) if you have been given a terminal prognosis.
  • You are not receiving or awaiting treatment for any illness or injury as a hospital day case or in–patient as any claim arising from the illness or injury will not covered.
  • If you are on medication at the time of travel your medical condition must be stable and well controlled.

If you are travelling outside the United Kingdom and the policy requires you to declare your medical condition(s) then you must need to call Towergate Medical Line on 0344 8921698. You must also notify the Towergate Medical Line immediately of any changes in medical circumstances arising between the date the policy is issued and the time of departure for the trip. You may have to pay an additional premium to cover your medical conditions. This applies to all destinations outside the United Kingdom.


If you intend to take part in any sports or hazardous activities not included in your holiday itinerary please call the tour operator with whom you have booked your trip. They will contact Towergate on your behalf to confirm whether the policy can be extended to cover your planned activity or activities. Additional terms and premium may apply.

In addition to the above the policy also contains the following main exclusions:

  • Any medical conditions you have or have had unless they have been declared to (where appropriate) and accepted by the insurer.
  • Your participation in any organised sports, winter sports or dangerous activities unless they have been declared to and accepted by the insurer.
  • Suicide or the wilful exposure to exceptional personal risk.
  • For anything caused directly or indirectly by you suffering from stress, anxiety, depression or any other mental or nervous disorder unless it has been investigated and diagnosed as such by either a registered mental health professional if you are under the care of a Community Mental Health Team or if not, by a consultant specialising in the relevant field, who must confirm in writing, at your cost, that you are fit enough to take this trip.
  • Travel against the advice of the carrier, any other public transport provider, the Foreign & Commonwealth Office or the World Health Organisation.
  • Motorcycle travel during the insured trip where the engine size exceeds 125cc.
  • Any manual work or hazardous occupation undertaken during the trip.
  • The bankruptcy / liquidation of the tour operator, travel agent or transportation company with whom you have booked your trip.

Examples of these and other conditions and restrictions and what to do if you are unsure about any aspect of an exclusion are contained within your policy information. If after purchasing the policy should you find it does not meet your requirements you may cancel the policy within 14 days of receipt of the policy documents.

Omega Holidays plc is an Appointed Representative of ITC Compliance Limited who are authorised and regulated by the Financial Conduct Authority (their firm reference is 313486) and which is permitted to advise on and arrange general insurance contracts.

Privacy Policy

Omega Holidays plc (“Omega”) is committed to protecting your privacy. This policy explains how and for what purposes Omega uses the information collected about you via (referred to below as "this Site"), and affiliated Sites. Please read this privacy policy carefully. By using this Site and any services Omega offers via this Site, you are agreeing to be bound by this policy in respect of the information collected about you via this Site. Where “you” is referred to in this policy, this shall mean you and every member of your party. You should therefore ensure that all members of your party have seen this policy and agree that you may act on their behalf, when dealing with Omega.

If you have any queries or comments about the policy or our use of your personal information, please get in touch with us by emailing us at

In general, but not exclusively, we use the information we collect about you to:

  • help provide a more personalised service to you,
  • provide information services to relevant third parties, connected to your holiday including e.g hoteliers, airlines and coach companies,
  • improve the features and services we offer and
  • support our own marketing and promotion efforts.


Personal information collected

When you visit, register or use the services on this Site, you may be asked to provide certain information about yourself, including your name, age and your contact details. Additionally, we may collect payment details and or relevant health information including details of any disabilities or dietary requirements, so that we may process your reservation. Omega may also collect information about your use of this Site as well as information about you from the emails or letters sent to you. Finally, Omega may collect information about your holidays and the type of break you wish to purchase.


Information collection and use

Primarily, we require this information to understand your needs and provide you with the service that you have requested.

Your information will also enable us to provide you with access to all parts of this Site and to supply the services and features that you have requested. Omega may aggregate the information to identify patterns which we can use in our marketing and to help us develop, administer, support and improve our services and features.

In particular, Omega may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to this Site or our services. Further, where you have consented, we might also use your information to email you, or post to you, details of any other products or services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please email us at and tell us.


Who has access to the information you provide or we collect?

Omega retains access to all personal information that we have collected from you.

Omega may disclose your information to other companies within our group, or to those companies that need to know them in order that we may successfully provide you with your excursion or holiday (e.g hotels and airlines). Your details may also be passed to any company processing data on our behalf (e.g credit card authorization centres), our professional advisors, public authorities (e.g customs, immigration or the police), or where we are required in law to disclose your information. If necessary such data transfers maybe to outside the European Union, where it is possible that data protection controls are not as stringent as in the UK.

When our service is available via the websites of our partners, those partners may have access to your information. Their use of your personal information is governed by their privacy policies. Omega is not responsible for the privacy policies and practices of any other websites, even if you access those using links from this Site or if you can access this Site or use our services from them. We therefore recommend that you check the policy of each site that you visit and make sure that you are comfortable with the terms of such policies before providing any personal information.

If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Providing you agree, Omega may provide any of the information we collect to carefully screened third parties to contact you regarding products or services that we think may be of interest to you. If you change your mind about being contacted by these third parties in the future, please email us at and tell us.

We will not otherwise disclose, sell or distribute your information to any third party without your permission unless we are required to do so by law.


Cookies and tracking

When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the website. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.

We use Google Analytics to help analyse use of our website. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for us. To find out more about cookies, including how to control and delete them, visit, or to opt out of being tracked by Google Analytics across all websites visit


Security, storage and transfer of information

We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access.

All of the information we collect or record is restricted to our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. We will explicitly ask you when we need information to identify you. We may require you to co-operate with our security checks before we disclose information to you. You can update the personal information that you give us at any time by viewing 'your details' page. We will retain your information for a reasonable period or for as long as is required by law.


By disclosing your personal data to us, whether using our website or contacting us by telephone, or otherwise, you consent to the collection, processing and use of your personal information, by Omega, in accordance with the terms of this Privacy Policy.

Financial Protection

Omega Holidays plc and Cruise Connections Limited are members of ABTA, The Association of British Travel Agents. As we are ABTA bonded, we offer you full financial protection and peace of mind when you book with us, meaning that your money is completely safe.

All of our flight inclusive packages which are operated by Omega Holidays plc are fully protected through our Air Travel Organiser’s Licence number 6081.

Changes to the Policy

We may change this Policy from time to time as we add new services or features, or in response to changes in the law or our commercial arrangements. Any changes to this Policy will be posted on this Site.

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